Frequently asked questions
Q: Are Lolano Cookie Cutters a "Cookie Stamp" cutter? Will there be an impression of the design on the cookie dough?
A: No. Unlike "Cookie Stamps", our cutters are an "Outline Edge" cookie cutter and will only cut out the outline shape of the design, unless a "stamp" is included in the product description.
Q: Are Lolano Cookie Cutters oven safe?
A: No. Our cookie cutters are printed with food safe PLA and will melt in hot temperatures. It is best to hand wash them in cool soapy water.
Q: Does Lolano Cookie Cutters offer custom designed cutters?
A: Yassss! If you would like a custom cookie cutter send me a message using the "Custom Cutter" listing and I would be more than happy to see what I can do to help!
Q: Are Lolano Cookie Cutters made out of metal?
A: No. Lolano Cookie Cutters are created on a 3D printer that you can use with cookie dough, fondant, or clay like materials.
Q: The cutter(s) aren't what I expected (e.g Can't tell what it is based on shape). Can I get a refund?
A: Your cutter(s) are printed for your specific order and because of that we can’t accept exchanges or issue refunds. ❤️
Please NOTE. Lolano Cookie Cutters are not "Stamp" style cookie cutters. They are "Outside Edge" only.
For determining the Image:
1. There will be an image on your receipt of the cutter purchased.
2. On your digital receipt it also provides itemized list of what was purchased and an image.
3. Follow the bold and black outside line to also assist in determining the cutter.
Customer Tip:
Lolano Cookie Cutters recommends purchasing a image projector to assist you on recreating the design from our shop. Save the image on your device to then project the image to your cookie.
Q: What are the dimensions of Lolano Cookie Cutters?
A: All of our cutters are measured from the longest point either vertically or horizontally. Long thin cutters will look smaller than more “chubby” cutters even though they both measure the same size. Remember to have a ruler in hand before ordering!
Q: I've placed my order, but the address I provided is incorrect (e.g typographical error). What happens?
A: You can update your address if you observe the error. You’ll need to update your Etsy account address, and contact us of the update.
As Lolano Cookie Cutters begins processing your order, if your address is ‘NOT’ US Postal Service verified, Lolano Cookie Cutters will reach out to you to provide a verified/correct mailing address.
If your entered address is incorrect, but the address ‘IS’ US Postal Service verified, see next FAQ.
We will make 3 attempts to contact you. If we do not receive a response after the 3rd attempt, then your purchase order will be marked as ‘complete’ and your package will be archived for 30 days. After 30 days of no communication (Day 31), your purchase order (funds and cutters) will be forfeited.
Q: My US Postal confirmation says my package was ‘Delivered’, but I don't have the package. What happens?
A: If your entered address is incorrect, but the address ‘IS’ US Postal Service verified, contact US Postal Service and work with them to retrieve your package or issue a refund.
Use the Tracking Number provided on the purchase order receipt.
NOTE: Once your package is in the possession of the US Postal Service, Lolano Cookie Cutters has no control/responsibility of your package.
Package theft and lost packages are not covered with shipping insurance. We cannot replace or refund your purchase at our expense. You will be responsible for re-shipping costs if items are re-ordered.
Q: Can Lolano Cooke Cutters rush my order?
A: ABSOLUTELY babe! Just select the "RUSH" order listing to your cart along with your cutters you want printed. I’ll bump you up in line and have your cutters in the mail ASAP!
Q: The cutter(s) aren't what I expected (e.g The sizes are too small/big). Can I get a refund?
A: Your cutter(s) are printed for your specific order and because of that we can’t accept exchanges or issue refunds. ❤️
For Sizing:
1. Zoom in on the image
2. Use a ruler to measure from the top of the longest edge to the bottom of the longest edge.
3. When your image is the same size as the measurement (2”, 2.5”, 3”, etc) that will approximately be how big the cutter is.
Note: All of our cutters are measured height x width or width x height never diagonal.